Shipping and Returns
Dubai - Next Working Day Delivery
UAE - Delivery (Express 2-3 Days)
Kuwait - 50 AED (Express 3-5 Days)
Saudi Arabia - 50 AED (Express 3-5 Days)
UK, Europe - 50 AED (Express 3-5 Days)
US, Australia - 50 AED (Express 3-5 Days)
Worldwide - 50 AED (Express 3-5 Days)
Qatar - 50 AED (4-7 Days)
WORLDWIDE (3-5 Days)
International Delivery, Duties & Taxes
We want to ensure you are always happy with your SZ products. As such, we offer returns up to 10 days after we receive your items. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 48 hours of receiving the goods, the refund may take 5-7 days to reach you, depending on your banks processing times.
INTERNATIONAL RETURNS - 14 Days
We can only offer store credit for any items returned internationally upon receipt. For international returns we can accept a return request up to 14 days after the delivered date, you will need to return the goods back to us with your own courier. To ship an item back to Stella Zaki please:
- Email email@example.com with your order number and details of the item/s you would like to return.
- Once our team have confirmed and provided the return address, pack your item(s) and invoice into a bag or box.
- On the airway bill please include your invoice number and note "Return shipment to UAE”. Mail your return using your carrier of choice.
If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order.
If you have any additional questions, please contact us at firstname.lastname@example.org
CANCELLATION POLICY (For Products or Services) – Customer can cancel their order within 24hrs
REFUND POLICY -
‘’Refunds will be done only through the Original Mode of Payment”